Terms and Conditions

• Tie the Knot Bridal Creations shall mean the Rental Company, its owneers, officers, directors, and employees
• Customer(s) shall mean Customers, guests/visitors of customer, and their agents, contractors and/or employees
• Rental Agreements shall mean the itemized list of items contained in the electronic estimate or invoice emailed or faxed to the Customer, who by virtue of having signed the estimate or invoice, and/or paid an advance deposit or in full, expresses his or her agreement with the contents of the Estimate or Invoice
• Rental Center shall mean the warehouse, or any other facility owned or leased by Tie the Knot Bridal Creations, where the storage, maintenance or transfer of its equipment occurs.

In reference to leasing the rental item(s)/equipment described on the Rental Agreement it is agreed as follows:

• Customer will take all necessary precautions regarding the items rented, and protect all persons and property from injury or damage.
• Customer agrees to hold Tie the Knot Bridal Creations harmless from and against any and all liability, claims, judgements, attorneys' fees and costs of every kind and nature, including, but not limited to, injuries or death to persons and damage of property, arising out of the use, maintenance-installation, operation, possession, ownership, or rental of the the items rented, despite cause.

• Customer is fully aware of an acknowledges that there is a risk of injury, death, or damage arising out of the use or operation of the items contained in the Rental Agreement and hereby elects to voluntarily enter into this Agreement and assume all of the aforementioned risks.
• Customer agrees to release and discharge Tie the Knot Bridal Creations from any and all responsibility or liability from such injury, death, or damage arising out of the use or operation of the rental items. Customer further agrees to waive, release and discharge any and all claims for injury, death, or damage against Tie the Knot Bridal Creations, which customer otherwise may be entitled to assert.

Tie the Knot Bridal Creations agrees to reserve all items listed in the Rental Agreement on behalf of the Customer only after the following has been received from the customer

• A non-refundable deposit equal to 50% of the total cost specified in the Rental Agreement
• And a signed & dated rental agreement(an online deposit serves as such)

The remaining balance of the rental agreement must be paid 30 days prior to delivery, unless otherwise specified by Tie the Knot Bridal Creations. If this obligation is not met, Tie the Knot Bridal Creations reserves the right to either cancel the order without refunding the initial 50% deposit, or apply late payment charges equal to 35% of total finalized bill

• Is for a single event period. Equipment returned late will be charged for an additional rental period
• Begins when the rental items leave the rental center in the care of the customer, or when the customer accepts and signs for the delivery of the rental items upon delivery. Someone must be available to receive and sign/acknowledge receipt of the items upon delivery
• In the absence of the renter, the equipment may be signed for by an individual designated by the renter. This individual is automatically given the legal right by the renter to accept liability for the equipment on the renter's behalf
• The rental agreement terminates once Tie the Knot Bridal Creations has regained possession of the rental equipment
• Any extension of the agreement must be agreed upon by Tie the Knot Bridal Creations in writing
• Title of the rental items shall, at all times, remain with Tie the Knot Bridal Creations
• Customer authorizes Tie the Knot Bridal Creations to retake possession of the rental items without notice or legal process at any time, despite whether the equipment is on provate property

• Customer will pay all collection fees, attorney's fees, court costs, or any other expense required to enforce the items and conditions of this contract. Any lawsuits that may occur between Tie the Knot Bridal Creations and their customers must be filed in Jefferson COunty and held in Colorado Court.

• The Rental Agreement may be executed or delivered by fax, or other electronic means such as email. The Rental Agreement is valid whether properly signed by the customer or not, so long as the Customer takes possession of the rental items. It is also valid if signed by another party signing on behalf of the Customer, in which case the signing party will sign their own name, and then print C/O(Care Of) "Ordering Party"

• Tie the Knot Bridal Creations reserves the right to refuse to install or deliver rental equipment due to unsafe conditions or weather. If this occurs, Customer will be liable for a minimum of 50% of the total costs specified in the Rental Agreement. In the absence of unsafe weather or other conditions, Tie the Knot Bridal Creations will use all appropriate means and methods to secure the rental equipment for the safety of the Customer and the equipment.
• Tie the Knot Bridal Creations is not responsible for underground utilities, and charges for time out, whether the equipment is used or not. If permission is granted by the Customer to stake anything into the ground at their desired location, then it is the sole responsibility of the Customer to check to underground utilities and water mains.

All customers will provide a 50% NON-REFUNDABLE DEPOSIT in order for Tie the Knot Bridal Creations to reserve their order

• Customers who cancel their orders at any time after a deposit is provided WILL LOSE THEIR DEPOSIT regardless of their circumstances or reasons for cancellation
• Adjustments to orders can be made until 30 days prior to delivery(except for specialty items - see below). However, any such adjustments shall not reduce the total price of the invoice below the amount of the NON-REFUNDABLE 50% DEPOSIT
• Specialty items include the Personalized Wedding Items such as Wedding Signs and Lanterns or any other specialty items that require Tie the Knot Bridal Creations to manufacture. Specialty items are non-refundable once they have been ordered by Tie the Knot Bridal Creations, or manufacturing of such items has begun

• Miniumum delivery charges are based on 1 hour delivery windows with same day pickups. Late evening pickups can be arranged for additional charges
• Customers must be present for their entire delivery window. Tie the Knot Bridal Creations will grant a 15 minute waiting period, after which the customer will be charged for waiting time up to $10.00 per every5 minute interval up to 1 hour after scheduled delivery time
• Tie the Knot Bridal Creations offers setup/breakdown services of equipment for additional charges
• "Curbside delivery" is defined as:
  • Delivery to a ground level location on a flat, hard surface, within twenty five(25) feet of the nearest loading area with no steps or obstructions
  • Tie the Knot Bridal Creations will stack items neatly and securely with reasonable access for the Customer
  • All equipment must be re-stacked and made ready for pickup by the Customer in same manner in which it was delivered
  • There will be a 1 hour window for both delivery and pickup

Tie the Knot Bridal Creations may assess additional charges at a rate of up to $120 per hour when delivery conditions cause Tie the Knot Bridal Creations to incur additional labor costs, including, but not limited to:

• Deliveries impeded by stairs, elevators, steep or uneven surfaces, standing water, mud, or soft surfaces like gravel
• Deliveries that involve waiting times of more than 15 minutes
• Customer requires a precise(to within 15 minutes) delivery or pickup time
• Last minute or rush deliveries or pickups; and/or
• Inaccurate delivery locations or directions supplied by the Customer
• If the renter is not available, then Tie the Knot Bridal Creations may opt to either setup in a manner deemed appropriate by our staff, or we may opt to leave the equipment curbside. In such instances, no refunds will be given, and the customer accepts liability for any losses and damages that may happen to equipment left unsupervised for any reason, including acts of God

• Date changes will be processed as a new reservation and if rebooked with Tie the Knot Bridal Creations 25% of original deposit will be applied new reservation while 25% will be forfeited
• If date change is a year or more in advance, there will be a 10% rebooking fee and no loss of deposit
• Date changes are subject to item availability. We cannot guarantee items will be available on new date

Customer is responsible for any loss or damage to rental items regardless of cause or fault, including acts of God. Tie the Knot Bridal Creations has 72 hours after retaking or receiving possession of rented merchandise to assess its condition and determine whether damage occurred while it was in the possession of the renter
In such instances, unless the items in question are covered by a damage waiver, the Customer agrees to pay Tie the Knot Bridal Creations for:

• All labor costs associated with repair and/or attempted repair of damaged equipment
• Replacement equipment (if necessary)
• Replacement of equipment directly related to the normal quality and functionality of the damaged equipment
• All shipping or delivery fees associated with the replacement or repair of damaged equipment

Broken items must be returned in their broken state or they will be considered stolen. Replacement of lost or damaged items is chargeable in addition to the damage waiver charge

• Tie the Knot Bridal Creations may offer discounts at its sole discretion. Any violation by the customer of Tie the Knot Bridal Creations rental contract or Terms and Conditions, including violation of payment terms, will make such discounts null and void